Last updated: September 2026
We want you to feel confident shopping with Alpha Fit. If you’re not completely satisfied with your purchase, eligible products can be returned within 30 days of delivery, subject to the conditions below.
You may request a return within 30 days from the date your order is delivered.
To be eligible for a return, the product should be returned in reasonable condition together with its original accessories and components where applicable.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Unless the item is defective, damaged, or incorrectly supplied, customers are generally responsible for return shipping costs.
If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product, we will provide appropriate return instructions and may cover the standard return shipping cost.
Original expedited shipping charges, optional delivery upgrades, and other additional services are generally non-refundable.
Please inspect your order after delivery.
If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible and include your order number together with photos or other relevant information.
After reviewing the issue, we will arrange an appropriate solution, which may include a replacement, refund, or other resolution.
For hygiene and safety reasons, certain opened or used consumable products may not be eligible for return unless they are defective, damaged on arrival, or incorrectly supplied.
This may include opened flavor pods, flavor cores, or other consumable components where the product’s hygiene seal or original packaging has been opened.
Any additional exclusions required by applicable law will also apply.
If you would like a different product, colour, or eligible variation, please contact us with your order details.
Exchange availability depends on current inventory. In some cases, the simplest option may be to return the original product and place a new order.
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will normally be issued to your original payment method.
Please allow several business days after a refund is processed for the funds to appear on your account. Processing times may vary depending on your bank or payment provider.
If you need to cancel or change an order, please contact us as soon as possible.
We will try to accommodate your request, but orders that have already entered processing or have been shipped may not be able to be cancelled. In that case, you may request a return after receiving the order.
To help us process your return efficiently:
Please do not send a return to an address found on the original shipping parcel unless we specifically instruct you to do so. Our return location may differ depending on your country or order.
This policy does not limit any rights you may have under applicable consumer protection laws. Where local law provides rights that cannot legally be excluded or restricted, those rights will continue to apply.
If you have questions about a return, refund, exchange, or damaged order, please contact us by email and include your order number whenever possible.
